UX Audit Services for Healthcare, Fintech & eCommerce

We uncover the exact UX problems costing you conversions, retention, and revenue — with a structured, expert audit backed by real data.

Poor UX Is Silently Killing Your Product's Growth

Most products lose 68% of users due to poor experience — not bad features. A UX audit identifies exactly where and why users drop off, get confused, or lose trust, so you can fix what matters most and grow faster.

Why Businesses Choose Our UX Audit Services

Simplify Complex Workflows → From healthcare dashboards to fintech apps, we streamline flows without losing depth.
Faster Onboarding, Lower Drop-Off → Design journeys that get users to value in minutes, not days.
Behavior-Aligned Interfaces → Build experiences rooted in real usage patterns and analytics.
Scalable Design Systems → Consistency across every stage of growth, from MVP to enterprise.
UX as a Competitive Advantage → Turn great design into measurable market differentiation.

What's Included in Our UX Audit

Our UX audit goes beyond surface-level feedback. We conduct a structured, evidence-based review of your product using heuristic evaluation, user journey mapping, and behavioral analytics to surface critical friction points and prioritise fixes by business impact.

Heuristic Evaluation

We evaluate your product against 10 Nielsen heuristics to identify usability violations, cognitive overload, and confusing interaction patterns that increase drop-off rates.

Usability Testing

We observe real users attempting key tasks in your product to uncover where they struggle, get confused, or abandon — giving you direct evidence of friction points to fix.

Competitor UX Analysis

We benchmark your product against 3–5 direct competitors, identifying UX gaps and opportunities where you can outperform them in clarity, onboarding, and conversion flows.

User Journey Mapping

We map every step a user takes — from first touch to goal completion — to expose moments of drop-off, confusion, and missed opportunities for delight and conversion.

Accessibility Audit (WCAG)

We audit your product against WCAG 2.1 AA standards, identifying colour contrast failures, missing ARIA labels, keyboard navigation issues, and screen reader compatibility problems.

Conversion Rate Analysis

We analyse your key conversion funnels using heatmaps, session recordings, and funnel analytics to pinpoint exactly where users drop off and what UX changes will move the needle.

Measurable Results from Our UX Audit Services

Our UX audit clients across healthcare, fintech, and eCommerce see real, measurable improvements within weeks of implementation.

Healthcare & Wellness

Telemedicine Appointment & Onboarding Flow:

−40% onboarding time

IoT Healthcare Equipment Control Panel

−45% support tickets

Finance & Fintech

Fintech B2B Payment Dashboard

+28% transaction completion

Digital Lending Platform UI Refresh

+24% loan application completions

Retail & eCommerce

eCommerce Checkout Optimization

+52% conversions

Grocery Delivery App UX Overhaul

+31% repeat orders

Agentic AI / SaaS Products

SaaS Analytics Dashboard Redesign

+37% user retention

Entertainment SaaS Product Suite

+18% revenue growth

Brands we’ve helped to grow

“Unqode was founded by Abid, who was an early employee of Knowlarity. His hands-on experience and knowledge in UX are focused on generating leads and business growth”

Verified Review

“Unqode built Infinita Lab from scratch and is still managing it. Their positive attitude towards problem-solving helped us create a successful business"

Verified Review

“We have approached Unqode to identify user experience for the Max Healthcare Mobile App. Daily progress updates kept us informed every step of the project phase, and the significant progress we saw during our weekly calls was truly commendable."

Verified Review

“I am impressed by the team's deep understanding of the design thinking process and technical knowledge. They redesigned my product dashboard and well integrated it through the Codeigniter framework in a short span of time.”

Verified Review

Our UX Audit Process

A structured, evidence-based audit that identifies exactly what’s broken, why it matters, and how to fix it — delivered in a clear, prioritised report your team can act on immediately.

Step Phase: What Happens

Discovery & Alignment

Clarify business vision, technical requirements, and user expectations across healthcare, finance, eCommerce, and AI-driven applications.

Market & User Research

Combine competitive analysis, behavioral data, and industry regulations to uncover opportunities for differentiation.

Information Architecture & Wireframes

Design clear content hierarchies, workflows, and low-fidelity layouts to map the product’s foundation.

Interface & Interaction Design

Create intuitive user interfaces with consistent interaction patterns, tailored for platform guidelines (web, mobile, IoT).

Prototyping & Validation

Build clickable prototypes that simulate the final product, enabling feedback from stakeholders and early users.

Usability Testing & Optimization

Test with real users, refine designs based on insights, and ensure compliance with accessibility and industry standards.

Development Handoff & Launch Support

Deliver annotated assets, specs, and component libraries, plus post-launch iteration to optimize adoption and retention.

Tools and Technologies

Website and product design services have become increasingly important across industries as businesses seek to create seamless and engaging experiences for their customers

Design Tools

Development Tools

Industry Expertise

Our team brings deep experience across diverse industries and translating complex needs into intuitive, user-friendly digital products

SaaS & Startups

From MVPs to scale-ups, we design intuitive interfaces and seamless user flows that help SaaS brands launch faster and grow smarter.

Fintech & Insurance

We craft secure, conversion-focused digital experiences that build trust and simplify complex user journeys for fintech platforms and insurers.

Healthcare

Whether it’s a wellness app or a clinic portal, our designs balance empathy, compliance (HIPAA-ready), and ease of use for patients and providers alike.

E-commerce

We design high-converting online stores and product pages that make shopping effortless—on mobile, desktop, and everything in between.

Logistics & Real Estate

From real-time tracking dashboards to property listing platforms, we deliver functional, location-aware designs tailored to operational and user needs.

Edtech & Coaching

We create engaging learning platforms and course portals that drive user retention, simplify navigation, and support scalable education delivery.

Have Questions?

What is a UX audit and what does it include?

We specialize in SaaS platforms, AI tools, mobile apps, and IoT dashboards. Our product design services focus on usability, scalability, and business impact.

How long does a UX audit take?

Our design process includes user research, wireframes, visual design, and testing to ensure intuitive experiences that match real user behavior and business goals.

Do you provide recommendations or just a report?

Yes, we offer product redesign services that identify UX issues and apply proven design systems to reduce drop-offs and improve engagement.

Which industries do you conduct UX audits for?

We work across SaaS, Fintech, Healthcare, Insurance, and AI, tailoring our UX/UI approach to meet each sector’s compliance and customer behavior.

Will you also fix the issues found in the audit?

Yes, our product design services include both UX strategy (research, flows) and UI execution (visual interfaces, micro-interactions).

How much does a UX audit cost?

Absolutely. We collaborate with in-house or external dev teams using handoff tools like Zeplin or Figma Inspect. We also assist during implementation.

Can a UX audit help improve our conversion rate?

Depending on complexity, our product design services range from 2–6 weeks for MVPs, and 8-12 weeks for large-scale platforms.

What tools and methods do you use in a UX audit?

We use Figma, Adobe XD, and Sketch for design; and tools like Maze or Hotjar for research and testing. Final designs are dev-ready and well-documented.

Is the UX audit report shareable with our dev team?

Our pricing is project-based. Small product design projects start around $1,000; full-scale SaaS platforms range between $5,000–$15,000 depending on scope.

Why choose Unqode for UX audit services?

Because we blend empathy, UX research, and business strategy into a design approach that delivers real results like increased activation rates and reduced churn.

Why Brands Choose Unqode

Deep SaaS Product Design Experience

AI & Complex Product Simplification

Cross-Industry Design Playbooks

Research-Driven Process

Pixel-Perfect UI Craftsmanship