You can cancel from your own account whenever you want — no support ticket, no retention call. Nothing gets deleted in the process: anything above the Free plan's limits gets paused, not removed, and comes straight back if you upgrade again later.
How to cancel
- 1Go to Dashboard → Settings → Billing.
- 2Under Manage Subscription, click Cancel subscription — this button reads Switch to Free early instead if you're on annual billing, since there's no partial refund to process either way.
- 3Confirm in the dialog that appears. You keep Pro or Business access through the end of your current billing period, then move to Free automatically — no early cutoff.
What actually happens when you land on Free
- Dynamic QR codes beyond the Free plan's 3-code limit get paused, not deleted
- Any Pro-only QR types you were using get paused too
- The analytics view trims to the last 7 days in the dashboard, though the underlying historical data isn't discarded
- Monthly scan tracking drops back to the Free plan's 500-scan cap
- Pro-only settings already applied to existing codes — password protection, expiry dates, UTM parameters, logo, frames — become read-only rather than editable
Upgrading again later
Every paused code and feature comes back automatically the moment you upgrade again. Nothing about downgrading is permanent or punitive — it's designed to be reversible.
Closing the account entirely
If you want the account gone rather than moved to Free, that's a support request rather than a self-serve toggle — email hello@unqode.com and the team will handle it.